Frequently Asked Questions

Common questions

• Can I order one ready-made design?

  Yes. Ready-made design products can be purchased one piece at a time.

• What is the minimum for logo embroidery?

  Logo embroidery quote requests start at 12 pieces.

• What is the minimum for bulk custom print orders?

  Bulk custom print quote requests start at 12 pieces.

• How do I apply a DTF transfer?

  Application settings can vary by transfer, heat press, garment, and operating conditions. Follow the transfer-specific instructions supplied with your order and test unfamiliar or heat-sensitive garments before a production run.

• Where do I request embroidery or bulk print pricing?

  Use the logo embroidery quote page or the bulk order page.

• What artwork files can I upload?

  Use the uploader’s displayed file requirements and limits for the product you are configuring. Confirm that the intended artwork is attached and that the selected product options are correct before adding the item to your cart.

• What if my item has a print defect?

  Email support@inkmerge.com with photos and the order number so InkMerge can review the issue.

• Can I track my order?

  Tracking information is sent when carrier information is available for the shipment. Available notification options are shown during checkout and order updates.

• How do I get help with an order?

  Email support@inkmerge.com. Include your order number or quote details when available.